Ace 44 Privacy Policy — Your Data Is Completely Safe With Us

Ace 44 (referred to herein as "we", "ace 44", or "the Platform") is a trusted online gaming and betting platform. We place the highest priority on the privacy of our users. This Privacy Policy explains in detail what information ace 44 collects, why it is collected, how it is stored, and when or with whom it may be shared.

By using the ace 44 website or any of its services, you are agreeing to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using ace 44's services.

This Privacy Policy of ace 44 Terms & Conditions and Responsible Gaming Policyapplies alongside. Together, these three documents govern the complete relationship between ace 44 and its users.

Ace 44 collects information in two main ways — what you provide directly and what is collected automatically as you use our services.

Information You Provide Directly:

Automatically Collected Information:

• Device Information: Device type, operating system, browser version
• Log Data: IP address, login time and date, session duration
• Usage Patterns: Games played, betting history, transaction records
• Location Data: Approximate location based on IP address (not precise GPS location)
• Cookie & Tracking Data: Covered in detail in the Cookie Policy section

Ace 44 uses the information collected for the following purposes:

• Account Management: Completing the registration process, verifying logins, and ensuring account security.
• Payment Processing: Processing deposits and withdrawals securely and preventing fraudulent activity.
• Customer Support: To respond to your questions and complaints promptly and effectively.
• Compliance with Legal Obligations: Meeting KYC, AML (Anti-Money Laundering), and other regulatory requirements.
• Personalized Experience: Showing game recommendations and promotions tailored to your preferences.
• Security & Fraud Prevention: Detecting suspicious activity and ensuring the security of the ace 44 platform.
• Service Improvement: To analyze user experience and continuously improve ace 44's services.
• Marketing Communications: With your consent, we'll keep you informed about bonuses, promotions, and offers. You can opt out of these communications at any time.

Ace 44 does not generally share your personal information with third parties. However, information may be shared in the following specific circumstances:

• Payment Providers: Only the information necessary to process transactions is shared with approved payment gateways, including bKash, Nagad, and Rocket.
• Game Providers: Limited data may be shared with third-party game providers operating on the ace 44 platform. These providers are bound by strict confidentiality agreements.
• Law Enforcement Authorities: Data may be disclosed to relevant authorities where required by a court order or legal obligation.
• Regulatory Authority: Required information may be shared with licensing authorities or AML regulators.
• Business Transfers: In the event of a change in ace 44's business ownership, data may be transferred to the new owner. Users will be notified in advance in such cases.

Outside of the above circumstances, ace 44 will under no condition sell or exchange your information.

Ace 44 uses cookies on its website. Cookies are small text files stored in your browser that help improve ace 44's services.

Types of cookies used by ace 44:

• Essential Cookies: To maintain login sessions, ensure security, and operate core services. These cannot be disabled.
• Functional Cookies: To remember your language preference, game settings, and other personalized choices.
• Analytics Cookies: To understand which sections of the ace 44 website are used most. This data is used to improve our services.
• Marketing Cookies: To show you ace 44 promotions and offers tailored to your preferences. You can turn these off at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain ace 44 services.

Ace 44 follows the highest industry standards to protect your data. Our security measures are as follows:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted. No third party can read any information flowing between you and ace 44's servers.
• Firewall & Intrusion Detection: Advanced firewall systems and real-time intrusion detection are in place.
• Two-step verification: OTP verification is used as an additional security layer when logging into your account.
• Regular Security Audits: ace 44's systems are regularly audited by independent security experts.
• Restricted Access: ace 44 staff can only access information relevant to their specific job responsibilities.
• Data Backup: Regular encrypted backups are maintained to prevent the risk of data loss.

As an ace 44 user, you have the following rights over your own data:

• Right to Access: You may request to know what information ace 44 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted (outside of legally required retention obligations).
• Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
• Data Portability: You have the right to receive a copy of your data in a commonly used, portable format.
• Right to Opt Out of Marketing: You can opt out of marketing communications from ace 44 at any time.

To exercise these rights support@ace44.imto send us an email. ace 44 will respond to your request within 30 days.

Ace 44 strictly refrains from providing services to anyone under 18 years of age. We have a dedicated policy to protect the privacy of minors:

• Age verification is mandatory at the time of registration.
• If a user is found to be under 18, their account will be terminated immediately.
• Any data inadvertently collected from a minor will be deleted without delay.
• Ace 44 never directs any marketing activity toward minors.

If you believe a minor has opened an account on ace 44, please notify us immediately: support@ace44.im

Ace 44's servers and service infrastructure may be located in various countries. Your data may be processed or stored outside of Bangladesh.

In this regard, ace 44 ensures that:

• International data protection standards are followed for all data transfers.
• Adequate legal protections are in place in the countries where data is processed.
• Data protection agreements are in place with all third-party service providers.
• Encryption is always applied during data transfers.

Ace 44 reserves the right to update this Privacy Policy as needed. When changes are made:

• A notification of any changes will be sent to your registered email address.
• The updated policy will be published on the ace 44 website, and the "Last Updated" date will be revised accordingly.
• Users will be notified at least 7 days in advance of any major changes.
• Continued use of ace 44 after any changes are made will be considered acceptance of the updated policy.

If you do not agree to the updated policy, you may request to close your account at any time and withdraw any remaining balance.

For any privacy-related questions, concerns, or to exercise your data rights, please contact ace 44:

• Email: support@ace44.im
• Live Chat: ace 44 website live chat (available 24/7)
• Help Center: Help Center Page Visit

Ace 44's privacy team is committed to responding to your request within 30 days of receipt. Urgent security-related matters are addressed within 24 hours.